Terms of Service
Draft for test-cohort review. Not approved for public launch while [OPERATOR LEGAL NAME] remains unresolved.
1Who we are and what you are agreeing to
Solia (the "App" or "Service") is a personal life-planning application. You plan your days and weeks, track workouts, meals and sleep, talk to Solia's assistant Pluto, receive AI-generated coaching reports, workouts, food plans, scores and rankings, and connect with other people.
The Service is operated by Solia ("we", "us"), currently an unincorporated business operated by [OPERATOR LEGAL NAME], based in Ontario, Canada. We plan to incorporate; when that happens, these Terms (and your data) will be assigned to the incorporated entity, and we will notify you and update these Terms. Contact: legal@getsolia.com.
Your agreement with us is made up of these Terms, the Privacy Policy, the Health & Fitness Disclaimer, and the data-source and licence notices shown in the app under Data Sources & Licenses (together, the "Terms & Agreements"). You accept them by agreeing in the app. If you do not agree, do not use the Service.
2Eligibility
You must be at least 16 years old to use Solia. By creating an account you represent that you are 16 or older and that the birthdate you provide is accurate. We may suspend or delete accounts we reasonably believe belong to users under 16.
If you are under the age of majority where you live (for example, 18 in Ontario), you may buy a membership or usage credits only with the permission of a parent or guardian, who is then responsible for the purchase.
3Your account
- You are responsible for the accuracy of the information you provide and for activity that occurs under your account.
- Sign-in is provided through Apple, Google, or an email and password. When you sign in on a new device we may email you a verification code. Keep your sign-in method secure; we are not liable for losses caused by unauthorized use of your credentials.
- One account per person. Do not impersonate others or misrepresent your identity in your username or profile. We limit how many accounts can be set up from one device and from one sign-in identity, and how often onboarding can be retried, as described in the Privacy Policy; we may refuse setup when a limit is reached.
- You can begin onboarding before you create an account. Your answers are kept on your device and move into your account when you sign up.
- Usernames are subject to availability and our naming rules; we may reclaim usernames that violate these Terms.
4License
We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use the App on devices you own or control, for your personal, non-commercial use, subject to these Terms and (for iOS) the Apple App Store Usage Rules. All rights not expressly granted are reserved. The App, including its design, code, branding, and content we create, belongs to Solia or its licensors.
Third-party materials and open-data downloads are governed by their identified licences. Restrictions in these Terms, including personal-use, non-commercial-use, copying, redistribution and competing-product restrictions, do not limit rights granted under those licences. The Open Food Facts-derived catalog download, including Solia's modifications, is offered under ODbL 1.0; its contents are subject to the licences identified with the download.
5AI features — important disclosure
Much of Solia is generated by artificial intelligence ("AI"), including:
- Pluto, the assistant you speak or type to, which can read and change your schedule, Weekly Structure, to-dos and tasks;
- your onboarding report and first weekly plan;
- coaching reports, scores, grades, trends, current-status summaries and targets;
- generated workouts and routines, exercise targets and load suggestions;
- weekly food plans, recipes, grocery lists and estimated grocery prices;
- meal-photo recognition and nutrition estimates for barcodes and custom foods.
The AI providers we use, and what they receive, are listed in the Privacy Policy. You acknowledge that:
- AI outputs are automated predictions. They can be inaccurate, incomplete, out of date or unsuitable for you, and can change from day to day for similar inputs.
- AI outputs are not professional advice of any kind — not medical, nutritional, dietetic, fitness-training, psychological, financial, or legal advice.
- Some AI features search the web for you, for example for current grocery prices and for the quote in a coaching report. Those results come from third-party websites we do not control, and prices are estimates that may not match what a store charges.
- Scores, grades, ranks and match results are for motivation and entertainment. They are not assessments of your worth, health or abilities.
- You should review AI output before relying on it. You remain solely responsible for your decisions and for what you do in the real world.
6What Solia does automatically
Some features act on your account without a separate request each time:
- Pluto carries out what you ask, such as adding, moving or deleting schedule blocks, editing your Weekly Structure, and creating or completing to-dos. Check that it understood you; you can edit or undo the result.
- Coaching reports are generated on a schedule for members (daily, weekly and for longer periods). A report can adjust your upcoming plan, to-dos, exercise targets and nutrition targets. You can change anything it sets.
- Generated workouts can set starting targets for the exercises they include.
- Food plans save the recipes they create to your private recipe library, and allergies or dietary restrictions you mention while planning, including for people in your household, are added to your Nutrition settings, where you can edit them.
- Ranked enters members into daily matches automatically (see section 11).
- Usage credits are used automatically, without asking each time, once you reach a usage limit (see sections 15 and 16).
- Your nights: if you are not a member, Solia still adds each night's sleep to your schedule from your Weekly Structure, without a coaching report.
7Health and fitness
The Service includes fitness, nutrition, food-plan, sleep, and body-weight features. Solia is not a medical device and provides no medical advice. The full Health & Fitness Disclaimer is part of these Terms. In short: consult a qualified professional before beginning or changing an exercise or nutrition program; stop any activity that causes pain or distress; check every recipe and ingredient label for allergens yourself; do not use the Service to manage a medical condition or an eating disorder; calorie, macro and price figures are estimates. If you are in crisis or experiencing a medical emergency, contact local emergency services — the Service is not monitored and cannot help you.
8Food plans, recipes and grocery lists
- Food plans are generated from what you tell us when you set one up (household, budget, shopping area, stores, kitchen equipment, pantry, restrictions and preferences) and from your logged data. A member can generate one plan for each week and revise it, within the usage limits in section 15.
- Allergies: AI can miss or misidentify allergens and can suggest a recipe that conflicts with a restriction you entered. Never rely on Solia to keep you, or anyone you cook for, away from a food they must not eat.
- Other people in your plan: if you add household members (their calorie needs, and any allergies you mention for them), you confirm you are allowed to share that information with us for planning their meals.
- Prices and stores: grocery prices are estimates gathered from third-party websites, and stores are found through Apple Maps. They may be wrong, unavailable or out of date. Solia is not affiliated with any store and does not sell groceries.
- Recipes and images: the recipe library contains recipes written for Solia and, where credited, recipes adapted from openly licensed sources. Dish images are either AI-generated illustrations, which are labelled as such, or openly licensed photos credited on the item. Licensed material stays under its licence (section 4). Recipes created for your plans are saved privately to your account and are not shown to other users.
9Your content
- What it is: content you create in the Service — schedule blocks, goals, notes, templates, to-dos and tasks, messages, stories, photos and videos, voice commands and your conversation with Pluto, food-plan preferences and private recipes, bug reports and suggestions, profile details, and shared group or business records.
- You own it. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, display, and transmit your content solely to operate and improve the Service, including processing through the providers described in the Privacy Policy. This license ends when the content is deleted, subject to the Privacy Policy's limited retention of shared collaborative records, other users' records, moderation records, operational cleanup or revocation items, and backups. Deleting an account removes its content and identifiers from surviving shared groups and businesses and transfers ownership when other members remain; deleting either participant also removes the entire one-to-one message thread for both participants.
- Information about other people: only add information about someone else (household members, children, family, coworkers, or people in your photos) if you have the right to share it, and add no more than the feature needs.
- Feedback: if you send us suggestions or feedback, we may use them without restriction or payment to you.
- You represent that your content does not violate law or third-party rights, and is not content you lack the right to share.
10Social features and community rules
- Profiles are public unless you make them private in Settings → Privacy. Anyone on Solia can see a public profile and its posts, including in the shared feed, and can follow it without approval. A private account's posts and stories are shown only to the followers it approves. Other users can always see your profile header.
- Current-status summary: an AI-written summary of your recent progress appears on your profile and your Ranked profile. It is on by default; you can turn it off in Settings → Privacy.
- Posts and stories: stories leave the feed after 24 hours unless you add them to a highlight; posts and highlights stay until you delete them. People who can see a post or story can like it, comment on it, save it, download it to their device, and share it outside Solia; you can see who viewed your stories. Music you add is a short preview supplied through Apple's music catalogue and may be used only within Solia.
- Messages: anyone you have not blocked can message you. One-to-one messages are visible to both participants; group and business messages are visible to their members, and members can add other people to a group. A disappearing message can still be saved by the person who receives it, and an unsent message leaves a note that a message was removed.
- Groups and businesses: owners and admins manage membership. Shared records you add stay with the group or business when you leave, as described in the Privacy Policy.
- Reporting and blocking: you can report posts, stories, and comments, and block other users. We review reports and may remove content, restrict features, or suspend accounts. We do not monitor content in real time.
- You are responsible for what you share. Do not share other people's private information, or anything that violates section 12.
11Ranked, leaderboards and scores
- Viewing is open, playing is for members. Anyone signed in can view the Ranked ladder and players' Ranked profiles. Every member is entered into matches automatically. Daily matches compare scores calculated from your coaching data; some score inputs are graded by AI. If your membership ends you stop playing and are shown as Unranked, and your rating is kept if you return.
- Anyone signed in can see your username, avatar, rank, tier, scores, match results and current-status summary on the ladder and your Ranked profile — not the underlying details of your day.
- Division bots: each division includes a computer-controlled competitor whose name ends in "Bot". Bots are not real people: they have a fixed rating and synthetic scores, and Solia may post on their accounts. You can view and follow a bot but cannot message, block, or report it.
- Benchmark matches: when no live opponent is available, you may be matched against another player's saved day or a Solia benchmark, and your saved days may be used the same way for others.
- Scores and ranks are calculated automatically and may be recalculated, corrected, or reset. We may remove ranks gained by manipulation. Ranked has no prizes and no monetary value.
12Acceptable use
You agree not to:
- use the Service for any unlawful purpose or in violation of these Terms;
- post or transmit content that is illegal, infringing, hateful, harassing, sexually exploitative, or that endangers any person;
- attempt to access other users' data, probe or circumvent security, usage limits or rate limits, or abuse API budgets;
- attempt to manipulate AI outputs, scores, or leaderboards through deceptive inputs (e.g., prompt-injection text in block titles, notes, or food-plan preferences) or automated traffic;
- create accounts to get around device, account, or usage limits, or to get the onboarding Pluto allowance again;
- reverse engineer, decompile, scrape, or copy the Service except where law permits despite this restriction;
- resell, sublicense, or provide the Service to third parties, or use it to build a competing product;
- upload malicious code or interfere with the Service's operation.
We may remove content, throttle usage, and suspend or terminate accounts for violations.
13Membership
- Free with every account: the Schedule and Weekly Structure, edited by tap; tasks and to-dos; social features and messages; viewing the Ranked ladder and players' Ranked profiles; the Schedule and Tasks sections of the Data page; Settings; Help; and onboarding, including your onboarding report and first plan (within the onboarding limits in section 15).
- Pluto during onboarding: while you complete onboarding you can speak or type to Pluto without a membership, up to a one-time allowance of US$2 of AI processing (measured as in section 15). The allowance is once per person: deleting your account and creating a new one does not reset it. We apply it using the sign-in fingerprints described in the Privacy Policy. Past it, continuing with Pluto requires a membership.
- Members also get: the Fitness and Nutrition toolkits (including generated workouts, food logging, meal photos, barcode scanning, and weekly food plans and shopping lists); Pluto by voice or text after onboarding, on the Schedule, Weekly Structure, Templates and Schedule Targets; coaching reports; Ranked matches; and the Nutrition, Fitness and Coaching sections of the Data page.
- Plans: there are two plans, Standard and Pro, each billed monthly or annually. Both include every member feature. Pro has three times Standard's usage allowance (section 15).
- Prices (US dollars, before tax): Standard US$39.99 a month or US$399.99 a year; Pro US$99.99 a month or US$999.99 a year. Checkout shows the plan, price and billing period again before you pay.
- Introductory prices and price changes: current prices are a limited-time introductory offer and may end. We may change prices for new purchases at any time. For an existing membership, a new price applies only from a renewal after we have given you advance notice and, where the law requires it, your consent.
- Taxes: prices do not include taxes. Where sales tax, GST/HST, VAT or a similar tax applies, it is added at checkout based on where you are. Your bank may charge its own currency conversion fees.
- When a membership ends, member features lock; your data, history, Ranked rating and any unexpired usage credits are kept.
- Testing period: while Solia is in testing, membership checkout and credit purchases are test transactions: no payment is taken and nothing is charged. The payment terms in sections 13 to 16 apply once paid checkout opens.
14Payments, renewal, plan changes and refunds
- Where you buy: memberships and usage credits are sold on Solia's website, and payments are processed by Stripe. Where the app links you to that checkout (for example, on the US App Store), you are buying from Solia, not from Apple: Apple is not the seller, and Apple's purchase management and refund processes do not apply. We do not receive or store your full card number.
- Auto-renewal: a membership renews automatically at the end of each billing period (every month or every year), at your plan's price at that time, using your payment method on file, until you cancel.
- Cancelling: you can cancel at any time in Settings → Membership. Cancelling stops the next renewal; you keep member access until the end of the period you have paid for.
- Upgrades take effect immediately: moving from Standard to Pro on the same billing period, from monthly to annual on the same plan, or from Standard monthly to Pro annual starts a new billing period on the new plan right away, and your usage limits start over from that moment. You pay the new plan's price minus what you paid for your current period.
- Every other change takes effect when your paid period ends: for example, moving from Pro to Standard, from annual to monthly, or from Standard annual to Pro monthly is scheduled for the end of your current paid period. Nothing is charged until then, and you keep your current plan until then.
- The Solia Promise (progress guarantee): if your first 30 days as a member show no real progress, we refund your first month. It applies to your first membership only, monthly or annual, once per person (we use the sign-in fingerprints described in the Privacy Policy to apply it once). Request it in the app or by contacting us (section 28) within 30 days after your first 30 days as a member end.
- How the Solia Promise judges progress: when you ask, our automated system reviews the data in your Solia account from your first 30 days as a member: your schedule and what you recorded doing, your targets and goals, and your coaching reports. If that review shows you stuck to your plan and made no real progress, we refund you. If it shows progress, or shows you did not stick to your plan, there is no refund. The review's decision is final, except where the law gives you more.
- What the Solia Promise refunds: the price of one month: for a monthly plan, your first monthly payment; for an annual plan, one twelfth of the annual price you paid. It goes back to your original payment method. Usage credits are not covered. A refund does not cancel your membership; cancel it separately if you want to stop paying (it then ends when your paid period ends).
- No other refunds: apart from the Solia Promise, payments are non-refundable for any reason, including partly used billing periods, unused usage limits, unused usage credits, cancellation, account deletion or not using Solia, except where the law requires a refund.
- Failed payments and chargebacks: if a renewal payment cannot be collected, your membership ends. If a payment is reversed or disputed with your bank or card issuer, we may pause your membership, or remove the credits bought with that payment, while the dispute is open.
- Statutory rights: if you are a consumer in a jurisdiction with mandatory withdrawal or cooling-off rights for digital purchases (for example, the EU/UK 14-day right), those rights apply as presented at checkout, and nothing in these Terms limits them.
15Usage limits
- Why there are limits: Pluto, the toolkits, food plans and coaching reports use paid AI processing. To keep them sustainable, each membership has one shared usage allowance across all of them, with a daily, weekly and monthly limit.
- What is measured: each limit is measured in US dollars of Solia's own cost for the AI processing your requests use. A limit is a measure of usage, not a balance you own: unused allowance does not carry over, has no cash value and is not refunded.
- Standard allowance: US$15 a month, of which at most US$2.25 in a day and US$6 in a week.
- Pro allowance is three times Standard's: US$45 a month, of which at most US$6.75 in a day and US$18 in a week.
- Per-section usage: the app shows how your usage splits between Pluto, the toolkits, food plans and coaching reports. That split is for your information; the limits apply to the total.
- Coaching reports count toward your allowance but keep running after it is used up, so your reports are not interrupted. They have their own monthly safeguard against runaway processing; if it is ever reached, reports wait until it resets, and they are not lost.
- When limits reset: limits are counted from the moment your membership starts, or from your last upgrade. A day is the 24 hours from that time of day, a week is seven of those days, and a month runs to the same date and time the next month (or the last day of a shorter month). Usage before that moment does not count, except that Pluto use during onboarding counts toward your first monthly limit if you join before finishing onboarding.
- Reaching a limit: a request that starts while you are under every limit finishes in full, even if it takes you over. After that, new requests (other than coaching reports) are paused until the limit resets (the app shows when) or until you use usage credits (section 16).
- Onboarding: your onboarding report and the final review of your first plan each include up to US$1 of AI processing without a membership, and that free part does not count toward these limits. Past it, a member's onboarding report or review counts toward their allowance like any other request; without a membership, continuing requires joining.
- Other limits: some features also have their own limits, such as a daily number of generated workouts, target suggestions or custom-food estimates, and one food plan for each week.
- Changes: we may change usage limits, with advance notice in the app.
16Usage credits
- What they are: usage credits let you keep using Solia's AI features after you reach a usage limit. Credits come in packs of US$5, US$10, US$25, US$50 or US$100, and only members can buy them.
- What they are not: credits are a usage balance with Solia only. They are not cash, have no cash value, cannot be transferred, sold or exchanged, cannot pay for a membership, and are not OpenAI, Anthropic or any other provider's credits.
- When they are used: only for requests made after a usage limit has been reached, automatically and without asking each time. Coaching reports never use credits. A request that starts under a limit never uses credits, even if it goes over. Credits do not unlock member features and cannot be used without a membership, including during onboarding; credits you hold when a membership ends are kept until they expire and can be used again if you rejoin.
- How much they cover: credits are charged at 1.5 times Solia's cost of the AI processing a request uses, so each US$1 of credits covers about US$0.67 of AI processing, measured the same way as the usage limits. The number of days a pack is estimated to last, shown before you buy, is an estimate based on your recent usage, not a promise.
- Expiry: each purchase expires 12 months after you buy it. Credits that expire soonest are used first.
- Going below zero: if a request costs more than your remaining credits, it still finishes and your balance goes below zero by the difference. Your next purchase pays that off first; we do not bill you for it separately.
- No refunds: credits are non-refundable, except where the law requires otherwise. Unused credits are lost when they expire or when you delete your account.
17Third-party services and content
The Service depends on third parties, including Supabase (hosting), OpenAI and Anthropic (AI processing and web search), Apple (sign-in, device checks, maps, music previews, notifications, app distribution), Google (sign-in and email delivery), Expo (notification routing), Stripe (payments), Open Food Facts, government and national food composition tables, published research and manufacturers' product labels (nutrition data, credited under Data Sources & Licenses), and Wikimedia (recipe images). Your use of features they power may also be subject to their terms. The Service also links to third-party websites, such as stores and the sources of grocery prices. We are not responsible for third-party services or websites we do not control, but we choose our processors as described in the Privacy Policy.
18Notifications and email
- Push notifications are optional. They cover your schedule blocks and check-ins, messages and social activity, coaching reports, and match results. A notification can show a block title or another user's username on your lock screen. Manage them in Settings → Notifications and in your device settings. If you turn on Live Activities, your active workout also shows on your Lock Screen.
- Email: we send sign-in and device verification codes and notices about your account and membership, such as linking a sign-in method, payment receipts and renewals, or deleting your account. Receipts may come from Stripe on our behalf. We do not send marketing email from the app.
19Termination
- By you: delete your account at any time in-app (Settings → Account Management → Delete account). Deletion removes your data as described in the Privacy Policy. It also ends any membership at once, with no refund for the rest of the paid period, and unused usage credits are lost, except where the law requires otherwise. If you only want to stop paying, cancel your membership instead (section 14).
- By us: we may suspend or terminate your account for material or repeated violations of these Terms, for suspected abuse or fraud, if required by law, or if we discontinue the Service. Where practical we will give notice and a chance to review your data.
- Sections that by their nature should survive termination (ownership, disclaimers, liability limits, disputes) survive.
20Service changes and availability
Solia is under active development, and during the testing period especially, features may change, break, or be removed, and data structures may be migrated. We may modify or discontinue any part of the Service. We do not guarantee uninterrupted availability, and scheduled reports, plans, notifications, and scores may occasionally fail or be delayed.
21Disclaimer of warranties
To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, accuracy, and non-infringement. We do not warrant that the Service, or any AI output, will be accurate, reliable, or error-free. Nothing in these Terms excludes warranties, conditions, or guarantees that applicable consumer protection law (including Canadian provincial consumer protection legislation) does not allow to be excluded.
22Limitation of liability
To the maximum extent permitted by applicable law: (a) we are not liable for indirect, incidental, special, consequential, or exemplary damages, or for loss of profits, data, goodwill, or health outcomes, arising from your use of or inability to use the Service, including reliance on AI-generated content; and (b) our total aggregate liability for all claims relating to the Service is limited to the greater of CAD $50 and the amounts you paid us in the 12 months before the claim arose. These limits do not apply to liability that cannot be limited by law, including under applicable consumer protection legislation, or to damages caused by our gross negligence or willful misconduct.
23Indemnity
To the extent permitted by law, you will indemnify us against third-party claims arising from your content, your violation of these Terms, or your violation of law or third-party rights — except to the extent caused by our own breach or negligence.
24Apple App Store terms (iOS users)
If you obtained the App through the Apple App Store:
- These Terms are between you and Solia only — not Apple. Apple is not responsible for the App or its content.
- Memberships and usage credits are sold by Solia on its website, not by Apple (section 14).
- Your license is limited to use on Apple-branded products you own or control, per the App Store Usage Rules (except App content may be accessed by other accounts via Family Sharing or volume purchasing where offered).
- Apple has no obligation to provide maintenance or support for the App.
- If the App fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation, and any other warranty claims are our responsibility.
- Solia, not Apple, is responsible for addressing any claims relating to the App, including product liability claims, claims of legal or regulatory non-compliance, and consumer protection claims.
- In the event of any third-party claim that the App infringes intellectual property rights, Solia, not Apple, is responsible for its investigation, defense, settlement, and discharge.
- You represent that you are not located in a country subject to a U.S. Government embargo or designated a "terrorist supporting" country, and are not on any U.S. Government list of prohibited or restricted parties.
- You must comply with applicable third-party terms of agreement when using the App.
- Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
25Changes to these Terms & Agreements
We may update these Terms, the Privacy Policy, or the Health & Fitness Disclaimer as the Service evolves. Each document shows its version and date at the top, and every version is published at getsolia.com/terms. When we change one, the app shows you the new text in full the next time you open it, and you must agree before you can keep using Solia. If you do not agree, you can stop using the Service and delete your account.
26Governing law and disputes
These Terms are governed by the laws of Ontario, Canada, and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. Disputes will be resolved in the courts of Ontario, and you and we each attorn to their jurisdiction — except that nothing prevents either party from seeking relief in small claims court, and if you are a consumer, nothing in this section deprives you of the protection of mandatory consumer law or venue rules of the place where you live.
27General
If any provision of these Terms is found unenforceable, the rest remain in effect. The Terms & Agreements described in section 1 are the entire agreement between you and us regarding the Service. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with incorporation, merger, or sale, with notice to you.
28Contact
Solia — [OPERATOR LEGAL NAME], Ontario, Canada. Email legal@getsolia.com.